Cookie Policy
Understanding how GlowEnex uses tracking technologies to provide you with better service and enhanced platform functionality
At GlowEnex, we believe in complete transparency about how we collect and use information through our invoice processing automation platform. This policy explains the tracking technologies we use on glowenex.com and how they help us deliver a better experience.
We use cookies and similar technologies to remember your preferences, analyze how our platform performs, and improve the services we offer to businesses managing invoice workflows. You always have control over these technologies through your browser settings.
What Are Cookies and How Do They Work?
Cookies are small text files that websites place on your device when you visit them. Think of them as digital notes that help our platform remember things about your visit—like your language preference or whether you're already logged into your account.
These files don't contain personal information by themselves. Instead, they store identifiers that help our system recognize your browser when you return. Some cookies last only for your current session and disappear when you close your browser. Others stick around longer to remember your settings between visits.
Beyond traditional cookies, we also use similar technologies like pixel tags and local storage. These work in slightly different ways but serve the same basic purpose: helping our platform function smoothly and providing you with features you've come to expect from modern web applications.
Types of Tracking We Use
Not all cookies serve the same function. We've organized ours into four main categories based on what they do and why we need them.
Essential Cookies
These are the foundation of our platform. They handle basic functions like keeping you logged in as you move between pages, maintaining your session security, and ensuring the invoice upload process works correctly. Without these, glowenex.com simply can't operate properly. You can't disable these through our settings because they're necessary for the platform to function.
Functional Cookies
These remember your preferences and choices. When you set your dashboard to display invoices in a particular view, or choose which currency format you prefer—functional cookies store those decisions. They make the platform feel personalized without us needing to ask you the same questions every time you visit. Disabling these won't break anything, but you'll need to reset your preferences more often.
Analytics Cookies
We use these to understand how people interact with our platform. They tell us which features get used most, where users encounter difficulties, and how long processing tasks typically take. This information helps us identify bottlenecks and improve the invoice automation experience. The data is aggregated and anonymized—we're looking at patterns, not individual behavior.
Marketing Cookies
These track your journey across different websites to help us show you relevant information about GlowEnex when you're browsing elsewhere. If you've visited our pricing page, you might see content about our features on other sites you visit. These cookies also help us measure whether our marketing efforts are reaching the right businesses and addressing real needs in the invoice processing space.
How Tracking Improves Your Experience
The data we collect through cookies isn't just sitting in a database somewhere. We actively use it to make glowenex.com work better for businesses like yours.
- Your dashboard loads faster because we remember your layout preferences and pre-load the sections you use most frequently
- Security alerts work properly because session cookies track unusual login patterns or access from new locations
- Invoice processing suggestions become more relevant as the system learns which vendors and payment terms you work with regularly
- Error messages get more helpful because analytics show us where users commonly get stuck, prompting better guidance
- Platform updates focus on features that matter because usage data reveals which tools provide the most value
- Integration setup becomes smoother as we identify and fix the steps where businesses face challenges
Real example: We noticed through analytics that many users were clicking a particular button multiple times during invoice uploads. Investigation revealed the feedback wasn't clear enough. We added a progress indicator, and support requests about "stuck" uploads dropped significantly. That's tracking technology solving actual problems.
Managing Your Cookie Preferences
You have several options for controlling how cookies work on your device. Most browsers let you view, manage, and delete cookies through their settings menus. Keep in mind that blocking all cookies will affect how glowenex.com functions—some features might not work at all.
Go to Settings, then Privacy and Security, then Cookies and Site Data. You can block third-party cookies while keeping functional ones enabled.
Open Preferences, select Privacy and Security, then adjust the Enhanced Tracking Protection settings to your comfort level.
Navigate to Preferences, click Privacy, and customize your cookie and tracking preferences. Safari blocks many third-party cookies by default.
Access Settings, choose Privacy and Services, then configure tracking prevention to Balanced or Strict depending on your needs.
If you're managing cookies across multiple devices for your business, consider documenting your preferred settings. This makes it easier to maintain consistent privacy preferences as your team grows.
Data Retention and Storage
Session Cookies
These expire when you close your browser. We use them primarily for maintaining your active login and tracking your current workflow through multi-step processes like invoice batch uploads.
Persistent Cookies
These remain on your device for a set period, typically ranging from 30 days to 24 months depending on their purpose. Preference cookies tend to last longer so you don't have to reconfigure your dashboard layout every month. Marketing cookies generally expire within 90 days.
Your Data Rights
You can request information about what data we've collected through cookies at any time. While cookies themselves contain minimal information, we can provide details about how they connect to your account activity. If you delete your GlowEnex account, we remove associated cookie data within 30 days. Some anonymized analytics data might persist longer as part of aggregated usage statistics, but it won't be linked to your identity.
Third-Party Cookies and Services
Some cookies on glowenex.com come from services we integrate with rather than from GlowEnex directly. For example, if we embed a support chat widget, that service might set its own cookies to maintain your conversation history.
We work only with third-party services that meet our standards for data handling and privacy. However, their cookies are governed by their own policies, not ours. When you interact with embedded content or features from other providers, those interactions may be tracked according to their terms.
Payment processors, analytics tools, and infrastructure providers often set their own cookies as part of delivering their services. We've chosen partners carefully, but we recommend reviewing their privacy policies if you have specific concerns about third-party tracking.
Updates to This Policy
As we add features or adjust how our platform works, our cookie usage may change. When we make significant updates to this policy, we'll notify active users through email and display a notice on your dashboard.
Minor clarifications or additions happen periodically without specific notification, so checking this page occasionally is a good idea if you're particularly interested in how tracking technologies evolve on our platform.
The "Last Updated" date at the top of this page always reflects the most recent changes, whether they're major overhauls or small wording adjustments for clarity.
Questions About Our Cookie Usage?
If something in this policy isn't clear, or you have specific questions about how we use tracking technologies, we're here to help. Our team can explain technical details or walk you through privacy settings.